Privacy Policy

We collect only what’s necessary to deliver audits and support, keep it secure, and improve our website. We never sell your data. Here’s the human-readable version.

1. Who we are

Hurd Solutions is a UK-based website audit and digital consultancy operated by Gail Hurd. You can contact us at hello@hurdsolutions.co.uk.

2. What we collect

• Contact details (name, email, company) when you submit forms or get in touch.
• Website details (such as URLs and page content) needed to perform audits.
• Usage data (analytics/cookies) to understand how visitors use our site and improve it.
• Payment information is handled securely by our payment provider (Stripe); we don’t store card details.

3. How we use your data

• To provide audits, reports, and support you’ve requested.
• To reply to enquiries and communicate about your audit or project.
• To improve our website and services using aggregated, non-identifiable analytics.
• To meet legal or regulatory requirements where applicable.

4. Legal bases (UK GDPR)

We process personal data under one or more of the following legal bases: contract (to provide services you request or purchase), legitimate interests (to run and improve our services), and consent (for optional cookies/marketing where required). Where we rely on legitimate interests, we balance this against your rights and expectations.

5. Sharing & third parties

We don’t sell your data. We use trusted service providers to help us run the website and deliver services (for example: hosting, email, analytics, and payment processing). They only process data on our instructions or as required to provide their services to us.

6. Analytics & marketing tools

We may use analytics tools (such as Google Analytics 4) to understand site usage and measure performance. We may also use marketing or advertising tags (for example, to measure where sign-ups come from). Optional analytics/marketing cookies are only set if you consent via our cookie banner.

7. Data retention

We keep personal data only as long as necessary to provide services and meet legal, tax, or contractual obligations. You can request deletion at any time, subject to any legal requirements to retain certain records.

8. Your rights

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data in certain circumstances.
• Object to or restrict processing in certain cases.
• Withdraw consent at any time where processing is based on consent (e.g., optional cookies).
• Complain to the ICO if you’re unhappy (ico.org.uk).

9. Cookies

We use essential cookies for core functionality and optional cookies (analytics/marketing) only with consent. See our Cookie Policy for details.

10. Security

We use reasonable technical and organisational measures to protect data (HTTPS, access controls, minimal collection, and limited retention). No system is perfect, but we take protection seriously.

11. Children

Our services are not intended for children and we don’t knowingly collect data from anyone under 16.

12. Changes to this policy

We may update this policy from time to time. We’ll post changes here and update the date below.

13. Contact

Questions or requests? Email hello@hurdsolutions.co.uk.

Last updated: April 2026